How to remove the “waiting” sign on apps in iOS? Step-by-step recovery of Iphone iTunes writes waiting for iphone.
Apple's iOS operating system is characterized by high stability and reliability; failures and various system errors are very rare for it, however, such errors and problems are present in it. One of the most common errors is the process of downloading an application on an iPhone, iPad or iPod from the App Store freezes. In this case, the application icon stops responding to any actions. This failure is typical for all versions of iOS, both early and the latest available iOS 7. There are several ways to solve the problem of frozen application installation on an Apple device.
How to solve the problem with application loading stuck on iPhone, iPad or iPod?
1. Check your network connection.
The most common problem with a frozen application installation is a broken or unstable network connection; the easiest way to check for connectivity is to try to load any site in the Safari browser.
2. Check the download status of the application.
The installation of an application on an iPhone, iPad or iPod from the App Store can be paused, this can be done by tapping on the icon, it happens that clicking on the icon occurs accidentally and the download process stops, tap on the icon again if the process does not resume, try other ways.
3. Restart your iPhone, iPad or iPod.
This method should be used at the very last moment, but it should definitely help. A forced reboot of the Apple device allows you to reset all temporary data and clear the RAM. To do this, press the “Power” and “Home” buttons simultaneously and hold them until the Apple logo appears on the gadget screen.
4. Delete the application and download it again.
Try deleting the frozen application and installing it again: hold down the program icon, then click on the cross.
5. Download another application.
Sometimes, you can start the installation of a frozen application by starting the installation process of another application from the App Store. Try downloading any free or paid program.
6. Disable your account and reboot your device.
Often, simply restarting your iPhone, iPad, or iPod is enough, but first sign out of your App Store account first. This can be done in the device settings, after which simply reboot the gadget and log back into your Apple account.
The problem of installing an application on a gadget can be avoided if you download it via iTunes. By first downloading it to your desktop computer and then synchronizing it with your mobile device.
8. Wait a little longer.
Application installation can be stopped due to various problems with Apple servers, so sometimes you just need to wait a little longer than usual.
Trying to install an application from the App Store resulted in a frozen icon on one of your desktops? This situation is quite common, especially if you are used to downloading a lot of applications onto your device. This error may also appear after restoring from a backup. Regardless of the circumstances under which it arose, our instructions will help you deal with the problem.
1. Make sure your device is connected to the Internet
Before you begin active steps to fix stuck loading, make sure that the Internet connection is active on your device. This can be done, for example, by loading any page in Safari.
Loading freezes are often caused by a poor Internet connection (or lack thereof), but if that's not the case, move on to the next step.
2. Click on the application icon
An equally rare situation is that the download is simply suspended. Try clicking on the application icon and wait a few seconds. If the problem was a banal pause, then you will see that the loading process will continue. Otherwise, let's move on.
3. Reboot your device
Like many other iOS errors, this one can be fixed later. To restart your device, hold down the Home and Power buttons simultaneously until the Apple logo appears on the screen. After your iPhone or iPad has restarted, check if the problem still exists.
4. Delete the application and download it again
An error while downloading an application from the App Store can be easily fixed by downloading it again. To fix a frozen application, hold down its icon for a few seconds until the application icons begin to move. After that, click on the cross in the upper right corner of the icon of the problematic application.
5. Download any other application
The method does not always help, however, positive cases have been noted. Download any free application from the App Store and see what happens to the stuck one. If this doesn’t help, we move on to “heavy artillery”
6. Sign out of your Apple ID account
If the previous steps did not help, try logging out of your Apple ID account, and then logging in again, preferably with a different Apple ID. For this:
Step 1: Go to Menu Settings ->iTunes Store, App Store
Step 2: Click on your Apple ID login at the top
Step 3: Select an item Go out
Step 4. In the empty fields, enter the details of another Apple ID (if you don’t have one at hand, enter your account details)
7. Sync your device with iTunes
Even if you prefer to sync using iCloud, the iTunes media harvester can be of great service to you, especially when other options fail. Just connect your iPhone or iPad to your computer, open iTunes and wait for the syncing process to complete.
It is extremely rare, but it happens that the problem is not in the user’s device at all, but in the App Store servers. In addition, there is a possibility that an update for the application you need will be released right at the moment you start downloading. Therefore, if none of the methods suits you, wait a while, and the icon that has become hated can be either.
Have you seen an interesting application or game in AppStore, and now you want to install it on your iPhone or iPad? This is quite easy for anyone, even someone inexperienced in handling technology. But what to do if the download itself is simply frozen on the icon and does not move? This happens quite often, even in our experience it was repeated 3-5 times, especially if one application is downloaded on several devices at once under the control of one Apple ID account. Alternatively, the problem may be caused by a backup that you recently restored. However, the circumstances of the problem that have arisen are, in fact, not as important as the problem itself. In this article we will tell you how you can deal with it quickly and without nerves in order to successfully download the desired application or game.
- Make sure your Internet connection is active
First of all, before you start solving the problem of the icon freezing during loading, you need to make sure that the Internet connection is currently active. Otherwise, the reason will be extremely clear and simple. You can check it very easily by launching any web page in your browser.
Most often, it happens that the user overlooked or did not notice that the Internet connection with Wi-Fi or GSM was turned off. If this is not the reason, feel free to move on to the next point.
- Try clicking on the icon of an application that has stopped downloading
Another common problem is spontaneous stopping of the process. app downloads. To solve it experimentally, a very effective method has been established - you just need to click on the icon itself and wait a few seconds. In this case, the reason may be that you or someone else accidentally paused the download. One click on the icon will restart the download process.
- Reboot your device
Advanced users devicesApple know that most pressing problems with iPhone or iPad can be resolved with a single reboot (in some cases, an emergency reboot). There is a normal and a forced reboot. In your case, you will need the second option, which is done as follows: press the Home and Power buttons simultaneously for 3-5 seconds, after which a white Apple logo will appear on the black screen. Only after rebooting the device, check whether the download continued or not.
Most often, this method is the most effective, but even if it doesn’t help, move on to the more radical point No. 4.
- Delete the application and download it again
If the three methods listed above do not help you, try simply deleting the application from your device and installing it again immediately. Anyone who has used at least a little should probably know the removal procedure. gadgetsApple: you need to hold down one of the icons on the desktop for 2-3 seconds, after which they will shake and a cross will appear on the corner of each. To remove an unnecessary application, click on the cross in the upper right corner and confirm your intentions by clicking “Yes”.
- Check if this problem exists on other applications
The fifth method is by no means as straightforward and effective as the others, but you shouldn’t give it up either. It consists of simply downloading any other program from AppStore and subsequent verification of the problematic application. If even after this it has remained stagnant and is still standing without any progress, it is worth moving on to much more radical and complex measures.
- Sign out of your Apple ID account
Frankly speaking, people quite rarely reach this point, having solved all their problems in simpler ways. However, if you still had to reach it and the problem requires a completely different solution, try to get out of your accountAppleID, then log in again or log in with a different login. Don't know how to do this? In that case, follow step by step:
First you need to go to Device Settings and find the item there iTunes Store, App Store; Next, you will see your login in the form of an email at the top; When you click on it, you will see the “Exit” button - this is what we need to use.
- Sync your device with iTunes
Many experienced users prefer to keep up with the times by synchronizing their Apple devices via cloud storageiCloud. True, the well-known multimedia “harvester” iTunes has not gone away; it still remains the most effective means of interacting with the system and all data on a device running the iOS operating system. The synchronization procedure with iTunes is extremely simple: connect your iPhone or iPad to your computer using a USB port and wait for the “Synchronization” sign at the top of the program window.
In the rarest cases, the cause of the problem described above (the loading of an application freezes) lies in Apple itself, namely, in the servers of the Cupertino corporation. Even less often, it happens that while downloading the application you need in AppStore There's a new update coming out for it. Based on this, even all seven of the listed methods may become useless. It's better to just wait a while and the problem will solve itself. If you are tired of seeing the hated icon, put it on the farthest desktop in one of the folders, and it will never catch your eye again.
Hi all! Recently I encountered a rather unusual problem - on my iPhone, the icons of several applications became gray and the words “waiting” or “cleaning” appeared at the bottom. This usually happens when updating the program - it starts downloading again, the “waiting” message (if you don’t have one) appears, after a few seconds it disappears and the downloading begins. Standard situation.
But this time there were several such waiting applications and despite a good Internet connection, the download did not start. What a load! Even in various ways it didn’t work. It's a strange problem, but it can and should be solved. Now we’ll find out how, let’s go!
Naturally, despite the fact that the title of the article mentions the iPhone, all the methods listed below will work on the iPad, iPod Touch and any other Apple device running the iOS operating system (you never know what else it will release there :))
Application "pending"? A reboot will help!
Let's start with the simplest options and gradually move on to more complex ones. And the easiest and most accessible manipulation will be to simply reboot the device. Yes, yes, this is the most popular solution that has helped many. Just reboot your device and, with a high degree of probability, after that the “waiting” inscription from the application icon will disappear and the download will resume.
Why and in what cases does this work? Most likely, you are trying to update or download a large application over the cellular network, but Apple simply does not allow this and the applications hang. So, rebooting is one of the points to solve this problem. More details about this.
Program loading stuck? Pause it and start downloading again!
The second way to get rid of "waiting" applications is to resume downloading it. The only negative is that the usual way - clicking on the icon several times - is unlikely to be possible. You will need to find this particular program in the application store. The sequence of actions is as follows:
- Let's go to the App Store.
- We are looking for an application that is stuck in a waiting state.
- Click the “install” button.
- The application is updated or reinstalled.
By the way, if something is not there, then try restarting the App Store and resetting its cache. That's what it's for.
Logging in and out of your account will solve the problem of frozen applications
Sometimes, all you need to do is simply sign out of your Apple ID account and sign in again. One of the most universal methods - it even helps to get rid of What can we say about some waiting programs :)
The algorithm of actions is simple - first we log out of the account:
- Open the settings.
- Click iTunes Store, App Store.
- At the top we see your Apple ID, click on it.
- Go out.
To be sure, reboot and repeat all steps in reverse order, i.e. Log in to your account on your phone or tablet.
Applications are not downloading completely? Let's use iTunes!
You can try to download programs to the end using iTunes. To do this, we perform the following steps:
- Connect your iPhone or iPad to your computer.
- We are waiting for iTunes to detect the device.
- Click on the application tab.
- We perform synchronization.
After this, in iTunes you will be able to manage all the programs that are on your device. Including those “waiting”. We try to update, delete or download them again.
Some more reasons for apps to wait on iPhone and iPad
If all the previous methods did not help, then here’s what else you should pay attention to:
As you can see, the methods are quite varied and there is no single solution. For some, a reboot helps, for others, other actions help. But at the same time, they are quite simple and trying absolutely all of them will not take much time!
P.S. But if something still doesn’t work out, then like and write in the comments, we’ll figure it out together!
Recently, the issue of updating software or flashing iPhones has increasingly interested owners of Apple devices. There is a lot of information on the Internet about how to carry out these manipulations yourself, but very often these instructions miss the nuances associated with system errors during the installation of the operating system. This article describes cases when an iPhone cannot be restored and what can be done if such failures occur.
In fact, there are many reasons for refusing to restore a gadget through iTunes. This could be either problems in the hardware of the device, or a banal outdated version that does not allow you to restore the iPhone via iTunes, the appearance of error 9, or an incorrect reset of all settings. Below are the main variations of faults with a detailed analysis of each of them.
The very first thing you need to do is update iTunes. To do this, open the program and check it for new versions. If you were unable to roll back your phone through iTunes, you can simply delete the application and download it again from the official website, checking the latest version of iTunes. You can find out how to download the new version of iTunes by going to
As trivial as it may seem, a simple reboot can help out: both the computer and the Apple device itself. While you are rebooting your PC using the standard method, take your phone and simultaneously hold down the Power and Home buttons for 10 seconds, after which the smartphone will reboot. Now try connecting again and starting the recovery process.
For older iPhone models
For new models (8, 8 plus, X)
Replacing the USB cable
First, you need to make sure that the connection is made using an original and certified cord. The fact is that if you use a non-original USB cable, it will provoke a refusal to install the firmware. If everything is fine, but the process still does not start, carefully inspect the wire and connector for damage.
Using a different USB port
Very often, people connect a device through ports located on the keyboard or other peripheral devices and are surprised that they cannot reflash the device. Try connecting your iPhone through another USB port located on the back of the system unit.
Cleaning the PC
This procedure will require a little effort. You need to remove programs and components for iOS devices that are installed on your computer or laptop. Go to the “Control Panel” and go to the “Programs and Features” section, then uninstall all Apple applications, while confirming the erasure of all additional files.
Don't forget to uninstall iTunes as well. Since in any case you will have to download all the necessary utilities again, restart your PC before installation. After completing the procedure, you can start updating the smartphone firmware again.
Editing the hosts file
When updating or renewing an Apple device, iTunes will certainly contact Apple servers, and if this fails, you can safely assume that the hosts file has been changed on the PC.
As a rule, the hosts document is modified by system viruses, therefore, before resuming the starting hosts file, it is preferable to check the laptop for the presence of virus threats. This can be done either through an antivirus by running the recognition mode, or with the support of a special utility, Dr.Web CureIt, which disinfects the necessary files. If problems remain, move on.
Disabling antivirus
Thanks to the excessive care of antivirus programs, they can block certain processes, even completely safe applications. iTunes may also be included in this blacklist, which will lead to interference and failures, which is why, during recovery, it is not possible to roll back iOS to the latest normally working version. First, add the snail to the antivirus exclusion list; if this does not help, then disable the blocker completely and check the result.
Recovery via DFU mode
This mode is intended for emergency resuscitation of Apple gadgets. To use it, follow the instructions below:
- First, completely turn off your phone and launch the iTunes application on your computer.
- Next, connect the device via a USB cable to the port and switch it to DFU mode.
- To do this, simultaneously hold down the “Home” and “ON” buttons. Both buttons cannot be released for 10 seconds, after which the “ON” key must be released and the second button held until the iPhone appears in the program on the PC.
- The application will notify you that you can begin the recovery procedure. After confirming the action, your cell phone will be updated and will work normally.
Using another computer
The last hope for the desperate owner of a damaged smartphone is to try to restore the device by connecting it to another PC. Before doing this, you need to make sure that the system has the latest version of iTunes and the Windows installed on your computer is licensed. After connecting your smartphone to your computer, restore iOS via the USB port, if possible. Things are very bad if even this method did not help.
Most likely, you will have to take the device to a service center, where it can either be replaced under warranty or the fault can be identified and repaired. 90% that the problem is in the memory chip responsible for storing iOS files.
Conclusion
Having tried all the methods described above to repair and restore the operating system of an Apple gadget, you will 100% determine that in case of failure, it is not the software part that is to blame, but the mechanical part, in which, most likely, it will simply not be possible to change the firmware. To make your task easier, contact a specialist who will certainly be able to help you.
Video
Sometimes, when restoring, updating, and syncing iPhone, iPod Touch, and iPad in iTunes, unknown errors occur, and you cannot perform the necessary actions with your iOS device. In our directory you will find an explanation of the error and possible options for eliminating it.
Errors that occur during the recovery/update and synchronization process can be either software or related to hardware problems in the iPhone, iPod Touch and iPad: some can be easily fixed (by restarting the computer or changing the USB port), while others require hardware repair.
iTunes errors occur when:
- , iPod Touch and iPad with iTunes;
iTunes Error Classification
- Communication problems (Network errors)
iTunes Errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200.
Notifications may also appear:- "An error occurred while loading the software."
- "The device is not supported for the requested build."
These errors and warnings appear when you have problems connecting your computer to the Apple update server or to your device.
- Problems with security software settings (firewall, antivirus, firewall)
iTunes Errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844.
These errors are caused by your antivirus, Windows Firewall, or firewall blocking the connection to Apple servers. - Problems with the device's USB connection
iTunes Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, 4016, "invalid response", repeat new request for recovery after its completion. - Hardware problems
iTunes Errors:(-1), 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004 , 1011, 1012, 1014, 1667 or 1669.
Occurs due to hardware malfunctions with the iPhone, iPad and iPod Touch: with the modem, with the Wi-Fi module, power connector, battery, and so on.
Standard troubleshooting steps in iTunes
You can fix most errors in iTunes yourself:
- Remove or terminate programs on your computer that may be blocking iTunes from connecting to the Apple update server.
- Disable security software while restoring or updating iPhone and iPad.
- Use the original USB cable to connect iOS devices to your computer. Otherwise it is possible. Try replacing it.
- . On a desktop computer, use the USB ports located on the motherboard. It is not recommended to connect an iPhone or iPad to the USB ports on a multimedia keyboard, USB hub, or on the front panel of the system unit - errors may occur when connecting the device.
- Completely remove iTunes and all its components using “uninstallers”, Uninstall Tool (for Windows), for example. Then install the latest version of the program.
- Restore/update iPhone/iPad on another Windows or Mac computer.
The table deciphers all known iTunes error codes when restoring, updating, synchronizing and downloading content from the iTunes Store and provides possible options for eliminating them.
iTunes Error Guide and How to Fix Them
| Error number | Most likely cause | Recommended Solution |
|---|---|---|
| Error number | Most likely cause | Recommended Solution |
| 1 | The firmware is not supported by the device or the iTunes version is outdated | Make sure that you are using the firmware specifically for your device model and |
| 2 | The firmware is recognized, but assembled and packaged incorrectly and therefore cannot be used. Occurs when working with custom firmware with hackactivation and unlocking that uses a bad ASR Patch (The problem is relevant for Sn0wBreeze versions below 1.7) | Use different firmware |
| 3 | Problem with the modem part of the device | |
| 4 | iTunes can't connect to Apple service servers | It's possible that third-party programs are blocking your computer's ports and preventing iTunes from connecting to Apple servers. Check the settings in the hosts file in /windows/system32/drivers/etc/ for the presence of records like “xx.xxx.xx.xxx gs.apple.com”. If the line is present, precede it with a # sign and save your changes. Try again |
| 5, 6 | It is impossible to install the firmware due to damaged boot logos, or because the device is turned on in the wrong service mode (for example, if the firmware is intended for DFU Mode, and you try to recover via Recovery Mode) | , if it doesn’t help, create your own firmware or download another one |
| 8 | The firmware is not supported by the device (for example, you downloaded the firmware for the wrong generation of the device) | Download the firmware supported by your device model |
| 9 | Kernel panic in an iOS device when working with firmware. Usually occurs when data transfer via the USB cable is interrupted, or when the firmware is incompatible with the selected recovery mode | Restore the firmware via Firmware Update Mode (DFU Mode). Check the mechanical connection of the device to the computer. Connect the cable to a different port or replace the USB cable |
| 10 | The custom firmware was assembled incorrectly due to which the low-level LLB bootloader was damaged or completely missing | |
| 11 | A number of files necessary for downloading were not found in the firmware ipsw file | Create custom firmware yourself, or download another custom firmware |
| 13 | Problem with the USB cable or 30-pin (lightning) connector, or an attempt to install the beta version of iOS from Windows | Replace the standard cable or change the USB port. Disable USB 2.0 support in your computer's BIOS |
| 14 | During the flashing process, a violation of the integrity of the firmware ipsw file was detected | Disable antivirus programs, disable the firewall, change the USB cable or connect the iOS device to a different computer port, download another firmware |
| 17 | Updating from one custom firmware to another custom firmware | To update to custom firmware, use recovery mode () or firmware update mode (DFU Mode) |
| 18 | Your iOS device's media library is damaged | In most cases, only flashing will help |
| 19 | "iTunes could not sync to iPhone '[iPhone name]' due to an unknown error (-19)." The error occurs after updating iPhone 3G, iPhone 4 to a later version of iOS, during a backup while syncing the iPhone with iTunes. | Uncheck “Sync automatically if iPhone is connected” on the “Browse” tab in the “Devices -> Connected device model” menu in iTunes, remove and connect the iPhone. Then sync again. If the error repeats, you need to restore the device to new firmware; before doing this, create a backup copy in iCloud so that you do not lose user data after restoration. |
| 20 | The device is enabled in Recovery Mode instead of DFU Mode | Turn your device into DFU Mode |
| 21 | A DFU mode error occurred during the jailbreak process. Error 21 occurs due to hardware problems (dead battery, low charge). |
To enable the device in DFU Mode, use the Pwnage Tool, sn0wbreeze or redsn0w utilities. If the above measures do not help, you should fully charge the battery; if this does not help, the device’s battery will need to be replaced. |
| 23 | Can't read device IMEI or MAC address (at least iTunes can't do it) | If the problem persists on other firmware versions, there is most likely a hardware problem. |
| 26 | The custom firmware was assembled incorrectly and, as a result, an error occurred when accessing NOR memory | Create custom firmware yourself, or download another custom firmware |
| 27, sometimes 29 | Cyclic error in iTunes versions 8.0 to 9.1 | Update iTunes to version 10 or later |
| 28 | Mechanical damage to the bottom cable or dock connector in the device | Contact an authorized service center |
| 29 | Hardware problem with the battery, bottom cable, or power controller | Contact an authorized service center to replace the battery, cable or power controller |
| 31 | It is impossible to take the device out of DFU mode. Most often occurs due to hardware problems | Contact an authorized service center |
| 34 | Insufficient hard drive space to install software | Free up space on the drive where iTunes is installed |
| 35 | Incorrect iTunes folder permissions in Mac OS X | Run Disk Utility and perform permission repair. (in terminal.app enter the command: sudo chmod -R 700 /Users//Music/iTunes/iTunes Media, where is the username) |
| 37 | The low-level bootloader (LLB) in the firmware does not match the device model | Create custom firmware yourself, or download another custom firmware |
| 39, 40, 306, 10054 | No access to activation and signing servers | Disable Windows Firewall and antivirus programs. |
| 54 | Software failure when transferring data from the device. In most cases it occurs on unauthorized computers or when transferring hacked applications | Delete "old" backups. Deauthorize your computer from the iTunes Store (Store menu in iTunes) and try again |
| 414 | Age limit for downloaded content | In yours, change your year of birth (in iTunes in the “Store -> View My Account” menu) |
| 1002 | Unknown error when copying firmware files to the device | Repeat the flashing procedure |
| 1004 | Temporary problems on Apple servers (SHSH hashes for the device were not received from the server) | Repeat the flashing procedure later |
| 1008 | Apple ID contains invalid characters | Change your Apple ID without using prohibited characters. Try not to use anything other than Latin letters and numbers in your Apple ID |
| 1011, 1012 | Hardware problem with the modem part of the iPhone or iPad | Try it. If the error persists, contact the service center |
| 1013-1015 | iTunes trying to downgrade modem version on iPhone/iPad | The flashing was successful, but the iPhone/iPad cannot boot to iOS on its own with a downgraded modem firmware. In the TinyUmbrella utility, use the “Kick Device Out of Recovery” function. |
| 1050 | Apple activation servers are temporarily unavailable | Try activating your device later |
| 1140 | Problem syncing photos from iPhoto on Mac OS X | Delete the iPod Photo Cache folder (from the context menu of the iPhoto library file, select “Show Package Contents” and delete the folder |
| 1394 | Damage to system files on the device as a result of an unsuccessful jailbreak | Restore your device and repeat the jailbreak procedure |
| 1413-1428 | Error when transferring data via USB cable | Check the USB connection of the device to the computer, the integrity of the cable and the working condition of the USB port. Change port |
| 1430, 1432 | Device not recognized | May indicate a hardware problem. Replace the USB cable, connect the device to a different USB port, connect the device to another computer |
| 1450 | Cannot make changes to iTunes library file | In Mac OS X, restore permissions; in Windows, check the owner and permissions of the iTunes library folder |
| 1600, 1611 | Recovery to custom firmware is carried out in DFU Mode, although it should be done from Recovery Mode | Enter your device into Recovery Mode and try again |
| 1601 | iTunes cannot gain full access to the device | Disable all background processes, change USB port or USB cable, reinstall iTunes |
| 1602 | iTunes was unable to detect your device while preparing to update | Check the hosts file for entries like “xx.xxx.xx.xxx gs.apple.com”, if there are any, comment them out (insert a “#” symbol before the line). Disable all background processes, change USB port or USB cable |
| 1603, 1604 | Trying to restore a device without jailbreak to custom firmware | Run on current firmware. Please note: jailbreaking using Spirit and on the JailbreakMe website is not complete and also leads to similar errors. |
| 1608 | iTunes components are damaged | Reinstall iTunes |
| 1609 | The version of iTunes that works with your device is very outdated | Update iTunes to the latest version |
| 1619 | iTunes cannot work with the device in DFU mode, but in normal mode it successfully recognizes it | Update iTunes to the latest version |
| 1644 | The firmware file is accessed by third party programs | Close all programs running in the background, turn off your firewall and antivirus, and restart your computer |
| 1646 | iTunes could not recognize the device in active mode | Reboot your iOS device, restart iTunes |
| 2001 | Problem with Mac OS X drivers | Update Mac OS X to the latest version |
| 2002 | iTunes access to the device is blocked by other system processes | Close running programs, disable antivirus, restart your computer |
| 2003 | USB port problem | Connect the device to another USB port or another computer |
| 2005 | USB cable is damaged | Replace cable |
| 3000, 3004, 3999 | No access to the firmware signing server | Access blocked by third party application, disable firewall and antivirus |
| 3001, 5103, -42210 | iTunes can't load video due to hashing errors | Update iTunes, find and delete the system folder “SC Info” ( Windows 7: ~\Documents and Settings\All Users\Application Data\Apple Computer\iTunes ; Mac OS X: ~/users/Shared/SC Info) |
| 3002, | It is not possible to request a suitable SHSH hash from the firmware signing server. The error occurs if the hosts file is configured to redirect iTunes to the Cydia server manually or using TinyUmbrella, but the server does not have saved hashes for this firmware | Close TinyUmbrella and delete (comment out) the line like “xx.xxx.xx.xxx gs.apple.com” from the hosts file |
| 3014 | The response from the Apple activation server takes too long to arrive | Restart your computer, force update your Internet connection. If the error occurs already during the recovery process (the status bar is filled on the device screen under the logo), download and install Hotspot Shield. Run the program and try recovery again. |
| 3123 | iTunes can't rent videos | Deauthorize your computer from iTunes and log in again |
| 3191 | QuickTime components are damaged | Reinstall QuickTime and its components |
| 3195 | Digital SHSH certificate is damaged | Restore your device again via iTunes |
| 3200 | The custom firmware lacks the necessary images | Create custom firmware yourself, or download another custom firmware |
| 4000 | Conflict with other connected USB devices | Try disconnecting all USB cables from the computer, with the exception of the keyboard, mouse and iOS device |
| 4005, 4013 | Critical error during update/restore | Try restoring the device in DFU mode, preferably using a different USB cable |
| 4014 | The device's connection to iTunes is broken during a restore or update. iTunes can't put iOS device into recovery mode | Perform the restore/update on a different computer and/or with a different USB cable. |
| 5002 | iTunes Store Error: Payment Unable to Complete | Check your credit card information |
| 8003, 8008, -50, -5000, -42023 | Cannot recover file download from App Store or iTunes Store | Empty the contents of the iTunes Media/Downloads folder ( Windows 7: ~\Users\Username\Music\iTunes\iTunes Media\Downloads) |
| 8248 | iTunes plugins that are incompatible with the new version interfere with the program's operation. | Remove installed iTunes plugins. Often the problem is related to the Memonitor.exe process, end it |
| 9006 | Problem uploading firmware to iTunes | Disable firewall and antivirus, download iOS manually |
| 9807 | iTunes is not communicating with the digital signature verification server | Disable your firewall and antivirus |
| 9813 | Keychain Access certificates are damaged or invalid in Mac OS X | Clear the Safari cache (menu “Safari -> Reset Safari”) |
| 11222 | Time limit exceeded for connecting to iTunes services | Disable your firewall and antivirus, update iTunes, sign in to the iTunes Store again with your Apple ID |
| 13001 | Permanent damage to the iTunes library system file | Reinstall iTunes or delete the iTunes Library file and files with the extension .itdb in the iTunes folder |
| 13014, 13136 | The system is loaded with processes that interfere with the normal operation of iTunes | Close background applications, disable firewall and antivirus, restart your computer |
| 13019 | iTunes library error when trying to sync | Check your iTunes library for damaged or incompatible files |
| 20000 | iTunes conflict with Windows graphical shell | On Windows, enable the default theme |
| 20008 | iTunes conflict with TinyUmbrella utility | Update TinyUmbrella to the latest version and restart your computer |
| -1 | Critical modem error | Occurs when updating an iPhone without upgrading the modem firmware version. Use or to take your iPhone out of Recovery Mode. If the utilities do not help, the problem is hardware and the iOS device requires repair at an authorized service center. |
| -35, -39 | Can't download music from iTunes Store | Update iTunes to the latest version, sign in to the iTunes Store again with your Apple ID, and disable your firewall and antivirus |
| -50 | There is no connection between iTunes and Apple servers | Update iTunes to the latest version, re-sign in to the iTunes Store with your Apple ID, disable your firewall and antivirus, reinstall iTunes and QuickTime |
| -3198 | The integrity of the downloaded files has been compromised | Retry downloading content through iTunes |
| -3221 | Incorrect permissions on iTunes program file in Mac OS X | Run Disk Utility and restore permissions |
| -3259 | iTunes Store connection timeout limit exceeded | Check your internet connection |
| -9800, -9808, -9812, -9814, -9815 | iTunes Store purchase time error | Set the correct date and time on your computer |
| -9843 | iTunes Store download blocked by security system | In iTunes, sign out of your account, restart iTunes, and sign back into the iTunes Store with your Apple ID |
| 0xE8000001, 0xE800006B | The device was unexpectedly turned off | Disconnect your device from your computer, restart iTunes, and reconnect your device |
| 0xE8000013 | Error syncing iOS device with iTunes | Re-sync |
| 0xE8000022 | iOS system files are damaged (irreversibly) | Restore your device |
| 0xE800003D | Incorrect access rights to cellular operator settings files (Carrier Bundles) | If your iOS device is jailbroken, correct the access rights to the settings files of cellular operators (on iPhone/iPod Touch/iPad: /System/Library/Carrier Bundles), delete all custom Carrier Bundles of operators, restore the device |
| 0xE8000065 | Error when flashing the device with a custom build of iOS. As a rule, this error occurs when working with firmware compiled in sn0wbreeze | Restart your computer, try again, if unsuccessful, create the firmware again |
| 0xE8008001 | An attempt was made to install an unsigned (hacked) application. Occurs when installing applications on a jailbroken device | Install AppSync from Cydia for your version of iOS |
| 0xE8000004 (iPhone 4) | The error occurs most often when activating an iPhone 4. | Solved using a linked downgrade to the GeekGrade_IPSW firmware followed by loading from Boot_IPSW to redsn0w. The entire procedure is described in |
Reading time: 9 minutes
In this article, I will tell you what to do if, while updating or downloading an application on your iPhone, it freezes or goes into “standby” mode, as indicated by the corresponding message. As a result, the application cannot be launched or uninstalled.
This article is suitable for all iPhone Xs/Xr/X/8/7/6/5 and Plus models running iOS 12. Older versions may have different or missing menu items and hardware support listed in the article.
First steps when an iPhone application goes into standby
The most accessible and easiest manipulation is to simply reboot the iPhone. This popular solution helps many users when an application is on standby. We just reboot the device.
There is a high probability that after this action the “waiting” inscription will disappear from the application icon. The application download will resume.
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Why and in what situations does this work? Perhaps you are trying to download or update a large application using a cellular network, but the gadget simply does not allow this, so the applications freeze. Rebooting effectively solves this issue.
Resuming download
If the download of a program is stuck, you need to pause the process and then start downloading again. This method allows you to resolve the issue with “waiting” applications by resuming their download.
The only drawback is that it is unlikely that you will be able to click on the icon several times. You need to find this particular application in the store. We perform the following actions:
- Go to the App Store.
- We find a program that is stuck in a waiting state.
- Click on the “Install” button.
- The program will be reinstalled or updated.
If the software is not found, then you need to restart the App Store and reset its cache.
Sign in and sign out of Apple ID
A fairly simple method is to log out of your own Apple ID account and log in again. The method is universal; it helps to solve even errors with Apple ID servers.
The algorithm of actions is simple, first you need to log out of your Apple ID account:
- Open the settings.
- Click iTunes Store, App Store.
- Your Apple ID is displayed at the top, which you need to click on.
- Let's go out.
Now we reboot, repeating all steps in reverse order. We go on iPhone to iPhone.
Applications are not downloaded completely
You can download applications completely using iTunes. We perform the following actions:
- Connect the iPhone to the computer.
- We wait for iTunes to detect the gadget.
- Click on the “Applications” section.
- We carry out synchronization.
Now in iTunes you can manage all the applications that are on your gadget. This also applies to “waiting” programs. We try to delete, update or download them again.
Reset
Resetting your iOS gadget can solve many problems, including stuck loading. Go to the “Settings” menu, select “General”, then “Reset” and “Reset all settings”.
This will reset all settings, but your information will remain. After the operation, you should try downloading the application again.
Removing an application from settings
In the “Manage” section, delete the application. To go to the section, select “Settings”, then “General” and “Storage and iCloud”.
Click on the frozen application and delete it. Then we perform a hard reboot. To do this, hold down the “Power/Sleep” and “Home” buttons.
Hard reset
This method is a last resort to reset the device to its factory state. All settings and data will be lost. Before performing a hard reset, you can create a backup via iCloud or iTunes.
If you are encountering a problem where the application freezes during the loading stage and the “Waiting” status is constantly displayed, we have prepared some tips to help you solve this problem.
1. Check if Apple servers are available
Yes, this happens, go to the special Apple page and make sure that all services are working, including the App Store.
2. Reboot
The most popular and effective solution is “ please turn off your device and turn it on again”
Hold the Power button and then swipe your finger across the “Power Off” text. Hold the Power button again to turn on your iOS device.
After rebooting the device, the status should change from “Waiting” to “Loading”.
3. Download the application again
4. Check Wi-Fi
If the app won't load, it may be a Wi-Fi problem. Try rebooting your router or switching to a different network.
5. Exit the App Store
Try logging out of the App Store and logging in again. In the App Store on the page Selection scroll to the bottom to exit.
6. Reset settings
If all the above methods do not help, then you may need to reset your iOS device. This will reset the App Store settings and may help resolve your issue by stopping stuck downloads.
Go to the section “Settings” -> “General” -> “Reset” -> “Reset all settings”
This will reset all settings, but your data will remain.
Once you do this, restart your device and try downloading the app again.
7. Remove the app from settings
Try deleting the application in the section "Manage". He is in “Settings” -> “General” -> “Storage and iCloud”.
Click on the app that is frozen and remove it.
Then do a hard reset by holding down the button Home And Power/Sleep.
8. Hard reset
! This is a last resort to reset the device to factory state.
